Complaints

If you need to exercise your consumer right to withdraw from the contract or make a complaint, please contact us at the e-mail address:

 

The conditions and procedure for complaints and withdrawal from the contract on obtaining the right to register 1-2-3 Domains are part of the Conditions for releasing 1-, 2- and 3-character prohibited .sk domains for registration, Article 7.

You can find the form for withdrawing from the contract on obtaining the right to register 1-2-3 Domains in the Documents section.

 

We also note that

• consumer means only a natural person – a non-entrepreneur who is provided with services or goods in accordance with the relevant legal regulations,
• Auction system services are provided immediately after registration in the Auction system, i.e. before the expiration of the period established by a special legal regulation for withdrawal from the contract by the consumer,
• by paying the amount for winning the auction, the consumer is no longer entitled to withdraw from the contract due to its fulfillment before the expiry of the withdrawal period.